Resetting your password

Support information

• Not sure what your email address or GRS Access ID is?

  Use one of the following depending on what you are trying to access:

  GRS Access (to view your savings info)
  Use your existing GRS Access ID (usually a 7-digit number, a custom ID you created or an email address).

  GroupNet (to view your benefits info)
  Use your existing GroupNet sign-in email address.

  My Canada Life at Work
  Use the email address you chose when you signed up for My Canada Life at Work (only applicable for members who have already been invited to sign up and have completed registration).

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  Can't remember your sign-in info?
  If you had previously saved your usernames and passwords for GRS Access, GroupNet or My Canada Life at Work in your browser, you should be able to retrieve them. Go to the passwords section of your browser settings. Here's how to get started with some common browsers:

  Chrome
  Select the 3 vertical dots and choose Settings > Passwords.

  Firefox
  From the "hamburger" menu (3 horizontal lines) select Logins and Passwords.

  Safari
  From the Safari menu, choose Preferences > Passwords.

• I don’t have access to my email.

  To change the email address attached to your account, please call 1-888-222-0775.